3ix.org - What A Disappointment!
Feb 2, 2007
A few words of warning.
I came across 3ix by googling the net. Compared it to a few others and thought, hey, they're cheap. I'll host my site with them. They offer a US $ 1 dollar package (minimum 6 months subscription) for a small site and US $ 3 package (minimum 6 months subscription). I chose the US $ 3 a month subscription which equals US $ 18 a month. The reason I chose the $3 package over the $1 package is because I was and still am pretty cluelesss as to how to design my site and the $3 deal came with a site builder called "Click Be" and templates. Nice templates. the only problem I could neither edit existing buttons in the menu nor remove them. I e-mailed 3ix.org about the problem and got no answer. I visited Click Be's authors, a company in the Nehterlands and indeed on their forum I discovered that others were discussing and complaining about the same problems they had with Click Be. A few replies as well from the Click Be authors on that same forum confirming that indeed the buttons in the menu can neither be edited nor removed and that they're working on a newer version of Click Be site builder. Fair enough. however, this wasn't described anywhere on 3ix's site and none of 3ix sales staff had told me about this flaw. 3ix's site builder Click Be was touted as the latest and most powerful site builder on the net. they also advertise money back guaranteed within 2 weeks if not satisfied. I have e-mailed them at least 5 times before the 14-day trial period ended asking them to either fix the problem or arrange for a refund. Never heard from them again. Cheap does not necessarily mean good. I was duped by 3ix.org. Buyers beware!
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May 31, 2008
Well, this is truly a disappointment.
Let me first say that I'm a big believer that (in todays age) buying something should be simple. It shouldnt be complicated or difficult. If I want to give someone money, then I'd hope they'd take it and provide me a service.
Not at liquidweb.
After reading a bunch of different opinions, we finally opt'ed to try out LiquidWeb's VPS service. The price was decent, the services looked right, and the reviews on WHT were really good.
I submit my order - wait for my confirmation call.
I get that call, but it is left on my office phone (the number I used to sign up with). No problem, I call LW back at the number they left and proceeded to complete my order.
The person who answered said they needed to call me back on the number that was submitted with the order. My office is 45 minutes away, and I asked if it were possible to leave me a message or something else so that we could play with the VPS over the weekend. No.
<conversation>
So my only option is to wait until Monday?
Yup.
Could I cancel the order and resubmit with a phone that I'm sitting next to?
Yup.
So what's the difference?
Don't know.
Ok - let's cancel the order and I will try another host that wants my money.
Ok.
Do you need my name?
Sure.
</conversation>
And that's it. I asked for an email confirmation, and we'll see if I actually get the account cancelled or if this evolves into a nightmare.
It may sound like I'm being hard to deal with. I certainly can appericiate the value of validating an order. However, tell me that, or give me a way of proving an alternate number or verification mechanism (maybe to read the CV2 number on the card?).
First impressions are everything for us.. In a day and age where there are literally hundreds of vendors who can provide the same thing, I'd think these kinds of issues would be a thing of the past.
Say what you want about 1&1, but they have always given us what we needed when we needed it.
Mosso - samething.
Now that we have ruled out Liquidweb, anyone have any suggestions for a good VPS provider? We were also looking at Virpus, but decided against them with the recent talk of all the "migration" troubles.
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