Your Reeview About My Experience With A Big Company

since about 15 days i ordered a VPS from a well-known company here!

it's really famous here! (i'll not say it's name now!)

then i faced some problems and till now i did not use my VPS becouse of those problems , and i have posted tickets for it :

i'll copy it here - without any modifications - ..

Here is my tickets:

THE FIRST POST of me:

Quote:

2007-07-27 / 19:14:36

hi,

my VPS is on ***********

and from the messege i recived from you that informed me that you will make a restart to the whole server .
it didn't worked

( from my VZPP )

Top > VPS Services > System Services

i can see that HTTPD , MySQL are Stopped and never come ON again !

i trayed to restart the VPS ( it takes about 4 seconds {SO FAST} )
but nothing happened
and i recived a message from cpanel of my VPS contains the following :
*********************
spamd failed @ Fri Jul 27 18:12:40 2007. A restart was attempted automagicly..
AND
cpsrvd failed @ Fri Jul 27 01:21:57 2007. A restart was attempted automagicly.
AND
eximstats failed @ Fri Jul 27 01:21:57 2007. A restart was attempted automagicly.
AND
ftpd failed @ Fri Jul 27 01:21:57 2007. A restart was attempted automagicly.
**************

i didn't use my VPS till now : ( ( because i was searching about some lessons to learn myself hoa to manage and secure my VPS )

and when i get it!
my VPS doesn't works: (

Please help me and make my VPS ON and setup CPanel 11 on it !

i have also another Q!
(2)
which 2 IPs i must use at ( my domain control panel to make CHILD NAME SERVER )
i recived this three IPs from you

IP Address:
-1- 111.222.333.444
-2- 111.222.333.445
-3- 111.222.333.446

which two? ( 1 + 2 ? ) OR ( 2 + 3 ? )

Thanks and Waiting .

And They replied :

Quote:

2007-07-27 / 20:29:26
Hi,

I have now checked that your server is up and running fine with all services up, Please verify this at your end.

Feel free to contact us, if you need further assistance.

Regards,
H******
Customer Service Representative
**********

SO it was not helpfull!
So I replied again :

Quote

2007-07-28 / 22:54:51
hi there ,
i think that you did not read my issue well ...

here we are!

i have a small problem :
i made 2 screen shots to explain it!

FIRST my VPS doesn't working well .... ( have some problems )

1 - no HTTPD!
2 - NO MySQL!
3 - NO Cpanel/WHM!
( so, How can i use it now )

open this image! :

****.imageshack.us/*********

( from my VZPP )

Top > VPS Services > System Services

i can see that HTTPD , MySQL are Stopped and never come ON again !

i trayed to restart the VPS ( it takes about 4 seconds {SO FAST} )
but nothing happened

SEE THIS :
*******.imageshack.us/img257/***********

THIS is the FIRST Issue ( No Httpd , My SQL , CPanel )

=====================================================

THE Second one :

I need CPanel 11! as i mentioned at first of my ticket here and you didn't saw It : S !

it does not OPEN!

=====================================================

THE THIRD ONE :

which 2 IPs i must use at ( my domain control panel to make CHILD NAME SERVER )
i recived this three IPs from you

IP Address:
-1- 111.222.333.444
-2- 111.222.333.445
-3- 111.222.333.446

which two? ( 1 + 2 ?? ) OR ( 2 + 3 ?? )

Thanks and Waiting .

--------------------------------------------------------
| Please Do not ignore it as the last one |
--------------------------------------------------------
Remember i asked about 3 issues !!
WAITING FOR ANY GOOD WORK OF MY VPS WHICH I couldn't use till now becouse of it's problems.

And they replied :

Quote:

2007-07-28 / 23:25:07

Hi,

1-We have checked and found your VPS was up with all services running fine.Then we checked for your VPS logs to find out any parameter being hit that caused the services to go down previously and found 'numproc' parameter was hit that was in OK state now however i have increased its value so that you may not face this issue further.

2- Please confirm if you want us to upgrade your VPS to cPanel11 version so that we may proceed further.

3-Please use the below IPs for your nameservers :

111.222.333.445
111.222.333.446

And use 111.222.333.444 as a main shared IP for assigning your domains.

Please let us know if you need further assistance.

Regards,
S****

i still have the problem >>>> So i replied :

Quote:

2007-07-29 / 18:01:01
first of all THANKS S****** :

BUT

(1) - my VPS STILL have the first problem , and nothing happend. : ( Nothing Get Solved YET !

A NEW Image from my VZPP!

**********img511.imageshack.us/i********

(2) - My Plan included CPanel/WHM? ( Where is it ) { I ordered it with my VPS }

[url]
try the link yourself on the WHM (nothing open)

i orderd my VPS WITH CPANEL and now i have not any CPanel : (

OK please Set Up My VPS from the begining WITH CPanel 11 ! and never mind about the last bad 6 days.
( I'll send U my plan which i pay for! )

I heard about ********'s Happy Clients!
But now I'm not from them! till now i have a bad experience with *****

when i intented to take it i asked ( Sales Rep .. ) and he said that everything will be OK !
but till now i opened this ticket and nothing get solved : s